Complaints Policy - Mary Atkinson

Complaints Policy

Mary Atkinson Holistic Therapy Courses is committed to providing the best possible service that we can. We encourage all feedback from customers. We aim to resolve complaints quickly, fairly and effectively. We will:

  • Aim to resolve complaints in a professional and timely manner
  • Keep our customers informed of the progress of their complaint and the results of any investigation
  • Seek to learn from each complaint to improve future performance
  • Inform customers if changes have been made to services following their complaint

If you are unhappy with any service or training provided by Mary Atkinson Holistic Therapy Courses we promise to take your complaint seriously and treat it as confidential. We also aim to resolve your complaint as speedily as possible.

If you want to complain, here’s what you can do:

You should make your complaint within 3 months of the event or problem occurring. At any stage, you can register a formal complaint by telephone, letter or email. Give as much information as you can, including times, dates, places and names. Contact Mary Atkinson on 01243 779600, email or write to Mary Atkinson, The White House, 2 Lavant Road, Chichester PO19 5RQ.

You will get a first response within one week of receipt of your complaint, and a further response within four weeks.

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